We’re Hiring!

Job Title: Part-time Store Assistant
Application deadline: Monday, October 29, 2018
Start Date: ASAP
Wage: $15.00 / 20 hours a week
Work days: Sundays, Tuesday & Thursday evenings, with possibility of additional shift coverage

Organization: Hard Feelings Mental Health is a non-profit social enterprise, opened in September 2017. Our mission is to reduce barriers and increase access to mental health supports through an innovative community of practice. We facilitate the delivery of low-cost counselling and operate a storefront that sells a curated selection of books and resources focused on building stronger mental health

Position Overview: Due to growing demand for this project, we are increasing our hours of operation. This position will cover Sundays and some weekday evening hours, supporting the counsellors and clients coming in for counselling, and customers in the store.

The ideal candidate will have experience working in retail and confidence working in a community-based mental health environment.  We are looking for a creative individual who can help us grow our vision for the store and will also be comfortable handling sometimes tough interactions with warmth and respect.

Skills & Experience:

  • Experience working in a retail environment
  • Cash handling and POS (Shopify) experience
  • A passion for books and self-care resources
  • Experience sourcing product and managing inventory
  • Ability to contribute to social media and other communications
  • Knowledge of social enterprise, small business and retail environments
  • Understanding of and sensitivity to mental health challenges
  • Ability to tactfully and calmly deal with people who may be experiencing emotional distress
  • Knowledge of mental health resources in the GTA
  • Mental Health First Aid and CPR an asset
  • Experience working in a community service and/or mental health organization an asset
  • A sense of humour, flexibility and confidentiality are a must!


  • Manage operations of storefront on Sundays and two evenings per week
  • Support counsellors and clients coming in for counselling
  • Provide a welcoming space for people seeking support
  • Operate POS, manage opening and closing of register and store
  • Assist members of the public who browse or shop in the store
  • Liaise with community members and other people interested in our work
  • Maintain displays and general appearance of store
  • Assist with inventory and product sourcing
  • Light daily cleaning and some light lifting required
  • Other duties as assigned

Note: This is not a counselling position.

Application information
Please send your resume and cover letter, outlining why you want to work with us, to info@hardfeelings.org
Deadline – Monday, October 29, 2018

Additional Information

Hard Feelings Mental Health is an Equal Opportunity Employer. We value having employees whose skills, experience and background reflects the diverse population that we serve.

Pursuant to the Accessibility for Ontarians with Disabilities Act 2005 (AODA), if you require accommodation at any stage of the application process, please contact Kate Scowen at kate@hardfeelings.org so that appropriate arrangements can be made.

Download a copy of this job posting here.

Our Team

Meriya Gmeiner-McPherson


Meriya is the Store Manager and will likely be the first person to greet you when you arrive at the store. Meriya is responsible for managing volunteers, sourcing products and supporting clients and counsellors in their practice. Meriya studied at Quest University with a focus on sociology, art and education and examined the intersectional nature of mental health in a cumulative art project exploring student experiences of mental health at university. She has an interdisciplinary background working as a residential counsellor, outdoor educator, thrift shop manager, bus driver, photographer and artist. She is hoping to pursue graduate studies in Social work and continue building her skills as a community organizer and artist.

You can reach Meriya at info@hardfeelings.org

“Hard Feelings is a space to seek support for the unspoken challenges that can influence ourselves, our families and our community. I am excited to work as a part of a social enterprise that is actively trying to make a more accessible space for talking, healing and community wellness.”

Kate Scowen


Kate is the Founder and President of Hard Feelings.  She has been working in the non-profit and community services sector for over 30 years. She has worked as a counsellor, program manager, writer and consultant for a variety of community-based organizations in Toronto.  Kate completed her MSW at the University of Toronto in 2015 and has worked most recently as a counsellor at George Brown College and Ryerson University.

You can reach Kate at kate@hardfeelings.org

“Hard Feelings is the culmination of three years of researching, talking about and imagining a little space that might make big change in the landscape of mental health service delivery in Toronto. The response to this project has been unbelievably powerful and positive. I feel honoured to be able to bring it to life, with the support of many, many wonderful people who have donated time, ideas, energy and resources to get it off the ground.”

Board of Directors

Claire Angus, CPA, CA, MSc (Treasurer) – Director of Finance, Sheena’s Place 

Maureen Carter-Whitney, LLB, LLM (Secretary) – Vice-Chair, Environmental Review Tribunal

Arij Elmi, MSW, RSWPhD Candidate, University of Toronto

Neil Price, MA – Director Student Life, Humber College

Katherine Roy – Graduate Student, Ryerson University

Kate Scowen, MSc, MSW, RSW (President) – Counsellor, Private Practice 

Kaleigh Wisman – Community Relations Coordinator, West Neighbourhood House


Robert Barnard – CEO Decode

Dr. Lisa Berger, C. Psych. – Clinical Psychologist, Private Practice

Maureen Fair – Executive Director, West Neighbourhood House

Janis GillanOwner, Cafe sur Mer

Cathy Mallove – Communications and Knowledge Exchange professional

Solomon McKenzieJuris Doctor Candidate, University of Toronto Faculty of Law

Dr. Micheal Shier, PhD, MSW, RSWAssistant Professor, U of T, FIFSW

Dr. Sarah Thompson, C. Psych.Clinical Psychologist, Ryerson University & Private Practice

Our Supporters

Diane Dale

Mary Anne McNally